Privacy Policy

1. Who we are

Book My Place operates an online marketplace that helps customers find and reserve properties and helps owners list and manage those properties. For privacy questions, you can contact us at mhbtechsolutions25@gmail.com.

This Policy applies to personal data processed in connection with account registration, listings, bookings, payments initiated on the Platform, support requests, and related communications.

2. Information we collect

2.1 Information you provide

• Account details: name, email address, password (stored in hashed form), phone number, role (customer, owner, or admin).
• Profile and verification details: age, gender, address, city, state, PIN code, and identity documents uploaded for verification (for example ID proof files).
• Owner listing content: property name, type, location, description, pricing, capacity, amenities, photos, availability rules, and related settings.
• Booking information: selected dates and times, guest counts, messages or reasons related to cancellations, complaints, or extensions.
• Support communications: emails or other messages you send to us about your account or bookings.

2.2 Information generated through use of the Platform

• Booking, payment status, refund, complaint, and notification records.
• Technical logs that may include IP address, browser type, device information, approximate location derived from network data, and timestamps of important actions.
• Cookie or local storage data needed for sessions, security, and basic site functionality.

2.3 Information from payment partners

When you pay online, our payment partners (such as Razorpay) process card, UPI, net-banking, or other payment instrument details according to their own policies. We typically receive confirmation data such as order IDs, payment IDs, amounts, status, and related metadata—not full card numbers—unless a specific integration requires otherwise.

3. How we use information

We use personal information to:

• Create and manage accounts, authenticate users, and secure the service.
• Display property listings and enable search, booking, and availability checks.
• Process online reservation payments, extensions, promotions, and eligible refunds of amounts paid through the Platform.
• Share necessary booking contact and verification details between customer and owner after a confirmed paid booking so the parties can complete the stay or event.
• Send transactional messages (booking confirmations, payment updates, cancellations, refunds, and similar notices).
• Operate admin tools for fraud prevention, complaint review, account standing, and platform integrity.
• Improve the product, diagnose errors, and maintain security.
• Comply with legal obligations and respond to lawful requests.

4. When we share information

We may share information in these situations:

• Between booking parties: After a booking is confirmed and paid online as required, we may share relevant contact details (and, where the product allows, limited verification information such as access to an ID proof view for the other party) so the customer and owner can coordinate check-in and the remaining arrangements between themselves.
• Service providers: Hosting, email delivery, payment processing, analytics (if enabled), and similar providers who process data on our instructions.
• Administrators: Platform staff who need access to investigate issues, process refunds of online amounts, review complaints, or enforce policies.
• Legal and safety: When required by law, regulation, court order, or to protect the rights, safety, and security of users or the Platform.
• Business transfers: If the Platform is involved in a merger, acquisition, or similar transaction, information may transfer under appropriate safeguards.

Property owners are independent parties. Once contact details are shared for a confirmed booking, the owner’s use of that information for completing the booking is also their responsibility. Direct payments made outside the Platform are not processed by us and are outside the scope of our payment data handling.

5. Payments and third parties

Online payments on Book My Place are handled by third-party payment gateways. Those providers collect and process payment instrument data under their privacy policies and banking / network rules. We receive status and reference information needed to confirm bookings, issue receipts, and process eligible refunds of amounts paid through the Platform.

Optional advertising or analytics scripts (for example advertising networks loaded on some pages) may set their own cookies or collect usage data according to their policies. You can control many cookies through your browser settings.

6. Storage and retention

We retain personal data for as long as needed to provide the service, maintain booking and financial records, resolve disputes, enforce agreements, and meet legal or accounting requirements. Identity documents and booking records may be kept for longer periods where needed for safety, fraud prevention, or regulatory reasons.

When data is no longer required, we aim to delete or de-identify it in a reasonable timeframe consistent with our operational backups and legal obligations.

7. Security

We use reasonable technical and organisational measures to protect personal data, including hashed passwords, access controls for sensitive documents (such as ID proofs stored outside public static folders), and restricted admin access. No online system can be guaranteed 100% secure. You should protect your password and notify us promptly if you suspect unauthorised access to your account.

8. Your choices and rights

Depending on applicable law, you may be able to:

• Access or correct profile information through your account settings.
• Request information about personal data we hold about you.
• Request deletion of certain data, subject to legal and operational retention needs (for example completed booking and payment records).
• Withdraw consent where processing is based on consent, without affecting prior lawful processing.
• Object to or restrict certain processing in limited circumstances.

To make a privacy request, email mhbtechsolutions25@gmail.com from your registered email address and describe your request. We may need to verify your identity before responding.

9. Cookies and similar technologies

We use cookies and similar technologies for essential functions such as keeping you logged in, security, and remembering session state. Some third-party scripts on the site may use cookies for advertising or measurement. You can block or delete cookies in your browser; doing so may affect login and other features.

10. Children

The Platform is intended for users who meet the age and eligibility requirements stated at registration (including any minimum age for creating an account). We do not knowingly collect personal information from children below the applicable minimum age. If you believe a child has provided data inappropriately, contact us so we can take suitable steps.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we publish a revision. Material changes may also be communicated through the site or by email where appropriate. Continued use of the Platform after an update means you acknowledge the revised Policy.

12. Contact

For privacy questions or requests, contact:
Email: mhbtechsolutions25@gmail.com

Please include enough detail for us to identify your account and respond accurately.